Returns & Exchanges
At Orena Fragrances, we want you to be completely captivated by your scent. If you are not satisfied with your purchase, you may return your items within 30 days of delivery provided they remain in their original, unopened packaging.
Initiate Your Request
Contact our concierge team at [email protected] with your order number and the reason for your return to receive a Return Authorization.
Secure Packaging
Carefully place the unused fragrance in its original designer box and secure it within a sturdy shipping carton to prevent damage during transit.
Ship the Item
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, ensuring you keep a copy of the tracking receipt.
Quality Inspection & Refund
Once our scent experts verify the condition of the returned item, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing